Privacy Policy

1. Information We Collect

We may collect personal information you provide when you place an order, use account features, subscribe to email communications, request support, submit a return or exchange request, track an order, participate in a promotion, or otherwise communicate with Homivelle.

• 01
  Contact information: name, email address, telephone number, billing address, and shipping address.
• 02
  Order information: products purchased, order history, delivery details, returns, exchanges, and transaction records.
• 03
  Payment-related information: information needed to complete a transaction may be processed by payment providers. The information Homivelle receives can depend on the provider and payment method used.
• 04
  Account information: if account features are available, this may include credentials, preferences, saved information, and account activity.
• 05
  Communications: information contained in support requests, messages, reviews, feedback, or other communications you send to us.
• 06
  Device and usage information: browser type, device type, IP address, approximate network-derived location, pages viewed, referring pages, and website interactions may be collected automatically.

2. How We Use Information

Homivelle may use personal information to provide, protect, maintain, and improve the website and customer experience.

• 01
  Process purchases, payments, deliveries, returns, exchanges, refunds, and order tracking.
• 02
  Provide 24/7 customer support and respond to product, order, delivery, policy, and service questions.
• 03
  Send transactional communications such as confirmations, shipping updates, service messages, and account notices.
• 04
  Administer email subscriptions, automatic subscriber discounts, selected promotional discounts, and permitted marketing communications.
• 05
  Maintain, troubleshoot, analyze, personalize, and improve website performance, navigation, product presentation, and customer experience.
• 06
  Detect, investigate, prevent, or address fraud, misuse, security issues, payment disputes, or unlawful activity.
• 07
  Comply with legal obligations, respond to lawful requests, enforce agreements, and establish, exercise, or defend legal claims.

3. Cookies & Similar Tools

The website may use cookies, pixels, local storage, analytics tools, or similar technologies to keep the site functioning, remember preferences, understand website use, measure performance, support security, and improve the shopping experience.

Some technologies may be provided by third-party service providers. Browser or device controls may allow you to block, delete, or limit certain cookies, but doing so can affect website features or functionality.

4. Sharing Information

Homivelle may disclose personal information when reasonably necessary to operate the website, complete transactions, provide customer service, protect customers, or comply with law.

• 01
  Website and commerce providers that host, maintain, secure, or support ecommerce functionality.
• 02
  Payment providers that process payments, refunds, fraud screening, or related financial services.
• 03
  Delivery and logistics providers involved in shipping, tracking, returns, or order-related services.
• 04
  Communication providers that help deliver customer-service, transactional, or permitted marketing messages.
• 05
  Analytics and technology providers that help measure site performance, diagnose issues, improve security, or understand interactions.
• 06
  Legal and compliance recipients when disclosure is required or appropriate to protect rights or respond to legal process.
• 07
  Business transaction recipients in connection with a financing, merger, acquisition, reorganization, asset sale, or similar transaction, subject to applicable law.

5. Marketing & Advertising

If you subscribe to Homivelle email communications, we may use the information you provide to send promotions, product updates, offers, and other marketing messages. You may unsubscribe using the unsubscribe option provided in a marketing message.

Successful email subscribers automatically receive 15% off sitewide without a discount code, and selected promotional products may receive an automatic 20% discount. Transactional or service-related messages may still be sent when needed to complete an order or provide requested support.

If Homivelle engages in activity that applicable privacy law defines as a sale or sharing of personal information or targeted advertising, you may have the right to opt out as provided by applicable law.

6. Data Retention

Homivelle may retain personal information for as long as reasonably necessary for the purposes described in this policy, including completing transactions, maintaining records, providing support, preventing fraud, resolving disputes, enforcing agreements, and satisfying legal, tax, accounting, or compliance obligations.

7. Security

Homivelle uses reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Children

The Homivelle website and products are intended for a general consumer audience and are not directed to children. We do not knowingly seek to collect personal information from children in a manner prohibited by applicable law.

9. International Processing

Service providers supporting website operations, payments, analytics, communications, security, or orders may operate in different locations. Personal information may therefore be processed in jurisdictions other than where you live, subject to applicable legal requirements.

10. Policy Changes

Homivelle may update this Privacy Policy from time to time to reflect changes in website features, business practices, service providers, legal requirements, or privacy practices. The effective date shown on this page may be updated when the policy changes.